Email and IT Support
Presentation on web resources (4/21/15) by Kathy Kinnin, Director of User Services
Retirees are eligible for a Skidmore email account free of charge. Retirees, like all Skidmore employees, must respect the guidelines and regulations established for email use. The following page includes a list of applicable policies: http://cms.skidmore.edu/it/policies/index.cfm
Contact the IT Helpdesk if you do not already have an account established. The Helpdesk is located in the Scribner Library in the IT area on the first floor.
The Helpdesk staff are dedicated to assisting Skidmore community members with issues
related to technology. Members of that staff must allot their time wisely and will
try to assist retirees as best they can. In general, they must obviously prioritize
time to current employees and students, but they are always glad to be of assistance
where they can be.
Things the Helpdesk can do:
- Provide basic Help Desk support (login/account/password issues)
- Provide tip sheets for most common problems (e.g. setting up email on a mobile device or home computer, etc.)
- Provide general advice on buying a computer/software/hardware
Helpdesk staff will use what they call the “5 Minute” rule – if they can “fix” it in 5 minutes (or so), they will try. If it’s anything that looks to be time-consuming, they probably won’t be able to help and may refer retirees to off-campus computer stores that may be able to help.
Things the Helpdesk can’t do:
- Hardware support
- Major software support (e.g. Microsoft Word stopped working; I have a virus, etc.)
- After-hours support.
(Note: The Helpdesk staff cannot be held responsible for something that goes wrong
because they tried to help. It’s important for all to realize that staff members are
making their best effort to fix the problem and not make anything worse, but not everything
is in their control. Technology is tricky!)