New Faculty & Staff FAQ
Welcome to the Skidmore community. This page will serve as a guide for everything I.T. related at Skidmore. If you find yourself needing more help then what is listed on this page we have a special category of helpful articles you can browse here.
Creating your official Skidmore account:
Once you receive notification from HR that you can create your account you should do so here. A step by step guide is available here. Your Skidmore email is the primary way Skidmore community members communicate.
Please note: If anything Interrupts the account creation process, or if you get a time-out error, or if you start making the account and then close out of the browser, you will want to contact the Help Desk at helpdesk@skidmore.edu or at 518-580-5900 to finish setting up your account.
What is Okta?
Skidmore uses a single location for all of it's Web-based applications. It is called Okta. By going to Skidmore.okta.com you are able to access things like your email, theSpring, and much more. A brief overview of the various applications available through Okta can be found here.
IT Provided Equipment
Skidmore provides computers for individuals as nessicary for their job descriptions. Software provided by Skidmore that is available for personal use can be found here. Helpful articles related to their use can be found here.
Full-Time Facutly
When a full-time faculty member creates their Skidmore account the IT department is automatically notified that they will need to be provided with equipment. A member of the IT Help Desk will then reach out to two partys, the Academic Administrative Assistant and the Faculty member Directly. The Administrative Assistant will be asked for information about office location and phone extension needs. The Faculty member will be asked about the preferences about their Skidmore provided computer.
Part-Time Faculty
Issuing of a Skidmore provided computer to a part-time faculty member requires approval by the program director or department chair. If you require one, please reach out to your Administrative assistant to coordinate it.
Staff
If the department a staff member is joining will require them to use a computer, IT will be notified in the same way they are for full-time faculty. A member of the IT Help Desk will then reach out to the Administrative Assistant of that department. The Administrative Assistant will be asked for information about office location, phone extension, and computer needs for the individual.
FAQ's:
What technology will I need to bring with me?
Skidmore has a large quantity of public desktop computers for Skidmore members to use. Two primary locations for these are the Library, hours of operation listed here, and Case Center, open 24/hours. Software available on these computers is listed here.
Additional items you may want to bring, as well as some items you will want to avoid, can be found here.
How do I update my Chosen Name?
The College enables students, faculty, staff and alumni to have a chosen name, which may be the same as, or different from, their legal name, for use within College information systems and communications across campus. An individual’s chosen name will be used in systems and communications maintained by the College’s Information Technology Office except where the use of a legal name is required. A current list of systems where chosen name may be displayed; where legal name must be displayed; and where a community member may choose to use their legal or chosen name may be found by logging in at skidmore.okta.com and selecting the Chosen Identity Okta Tile.
More information about Skidmore's policies about chosen identity can be found here.
Additonal Help:
The Skidmore IT Help Desk offers limited support for students. It is located on the first floor of Scribner Library and is open during normal library hours. If you are unable to come to the desk in person they can be contacted at 518-580-5900 or by submittting a help ticket.
Phone hours of operation are Monday-Friday between 8:30AM-6:00PM ET.